Privacy Policy
Last updated: 7/12/2025
This Privacy Policy describes how SOFTAM S.R.L. ("Retrograde", "we", "us" or "our") collects, uses, discloses, and protects your information when you visit our website and use our astrology services, including birth chart calculations and personalized interpretations. By using Retrograde, you agree to the practices described in this policy.
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide when you:
- Create an account (email address, password)
- Calculate a birth chart (birth date, birth time, birthplace)
- Purchase astrological interpretations (payment information, billing address)
- Contact us (name, email address, message content)
- Subscribe to our newsletter (email address)
1.2 Astrological Data
To provide our core services, we collect and process astrological data, including:
- Information about date, time, and place of birth
- Calculated planetary positions and their aspects
- House systems and other astrological parameters
- Saved charts and interpretations
1.3 Usage Information
We automatically collect certain information about your device and how you interact with our website:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and features used
- Time spent on pages
- Referral sources
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and personalizing our astrology services
- Accurately calculating birth charts based on your birth information
- Creating personalized astrological interpretations
- Processing payments and fulfilling orders
- Managing your account and saved charts
- Communicating with you about your account, purchases, and services
- Sending newsletters and marketing communications (with your consent)
- Improving our website and services
- Ensuring the security of our platform
- Complying with legal obligations
3. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information:
- All data is securely stored using industry-standard encryption
- We use Supabase for secure database management
- Payment information is processed through secure third-party payment processors and is not stored on our servers
- Access to personal information is restricted to authorized personnel only
- Regular security assessments and updates are performed
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet or electronic storage is 100% secure.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website:
- Essential cookies: Necessary for the proper functioning of the website
- Functional cookies: Remember your preferences and settings
- Analytical cookies: Help us understand how visitors interact with our website
- Marketing cookies: Used to deliver relevant advertisements and track their effectiveness
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
5. Third-Party Services
We may use third-party services to support our website and services:
- Payment processors: To handle secure payment transactions
- Analytics providers: To analyze website usage and performance
- Email service providers: To send communications and newsletters
- Cloud storage providers: To securely store data
- Astrological calculation services: To generate accurate charts
These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Data Retention
We retain your personal information for as long as necessary to provide you with our services and as required to comply with our legal obligations:
- Account information is retained as long as your account is active
- Birth chart data is stored until you delete it or request its removal
- Purchase records are retained for tax and accounting purposes, as required by law
- Usage data may be retained in an anonymized form for analytical purposes
You can request the deletion of your account and associated data at any time by contacting us.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Restriction: Request restriction of processing of your personal information
- Data portability: Request the transfer of your personal information to another service
- Objection: Object to the processing of your personal information
- Withdraw consent: Withdraw consent where we rely on consent to process your personal information
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
8. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws. When we transfer your information, we will take appropriate measures to ensure its protection in accordance with this Privacy Policy and applicable law.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
SOFTAM S.R.L.
Email: contact@retrograde.app